myAthina Wins Bronze at The Brandon Hall Group Excellence in Technology Awards 2021
Continual Engine’s sophisticated AI-powered solution myAthina won bronze at the prestigious Brandon Hall Awards 2021 in the Best Advance in Learning Management Technology for Small and Medium-Sized Businesses category for the second consecutive year.
Each year, The Brandon Hall Group Excellence in Technology Awards recognize organizations that have successfully deployed programs, strategies and processes to achieve measurable results with cutting-edge technology. myAthina onboarded Falabella India on its intuitive artificial intelligence (AI) enabled learning ecosystem platform to help streamline processes and optimize resources.
About Our Client Falabella India
Falabella is one of South and Central America's leading retail giants, with operations in Chile, Peru, Colombia, Argentina, Uruguay, Brazil, and Mexico. It operates five business units: department stores, home improvement, supermarkets, real estate, and financial services.
What Were The Challenges Faced by Falabella India?
Falabella India’s challenge was to find a learning solution that was scalable, with flexible functionalities, and customizable to better engage learners. Improving operational efficiency, driving productivity and performance, and standardizing in-house training were also a few of the criteria they were looking for.
Their vision was to find a single learning platform to host both internal and external courses, while offering employees a wide variety of learning options from different course providers at affordable costs.
myAthina And Falabella India
In February 2020, myAthina onboarded Falabella India and the process of supporting 300 users began. The myAthina team built a customized interface by accommodating several modifications to the product, helping Falabella India in their journey of launching a successful employee skills development program without the complexity of time-consuming administrative tasks.
myAthina brought to the table a system that was intuitive and had a low learning curve for Falabella India’s administrators, managers, and employees. With myAthina, Falabella India was successful in achieving their goal of effectiveness in learning and development programs, while increasing employee productivity and satisfaction.
How Did The Services Provided By myAthina Help Falabella India?
myAthina is an AI-enabled learning ecosystem platform that offers small and medium-sized organizations with easy-to-implement, intuitive, and affordable solutions for employee upskilling and learning.
myAthina demonstrated a significant delta change in employee engagement and retention by offering Falabella India a fully customized white-label platform, and a carefully vetted feature set focusing on what was key for the organization.
Designed to intuitively support Learning and Development (L&D) and Human Resource (HR) initiatives on a large scale, myAthina offers a user-friendly interface to help organizations improve skill proficiency, and scale an organization-wide learning culture, with the added element of modern agile learning.
Falabella India was successful in leveraging the features provided by myAthina’s Learning Ecosystem Platform (LEP) in the following ways:
- Course Recommendation: Managers could recommend courses to their employees or colleagues, after which the adoption of skills acquired from the desired courses went up significantly.
- Discussion Boards: A positive learning culture was created with discussion boards enabling peers to share feedback on courses, and start discussions on varied topics of interest.
- Wide Selection of External Courses: Since employees were given the choice of more than 100,000 courses from top course providers, employees could make the ideal choice based on the course syllabus, available modules, instructors, certification provider, and price.
- Learner Engagement and Course Completion: myAthina encouraged course completion by generating a reward, and employees got reimbursed for course costs.
- Internal Course Management: Falabella India rolled out an internal corporate ethics training course, and with the help of myAthina’s course management system,157 of 202 Falabella India employees, that is a significant 79%, completed the course within 15 days.
- Engagement Metrics: With myAthina’s unique and efficient features, Falabella India witnessed more than 60% of their employees logging on to the myAthina platform. This happened on a consistent basis, as they browsed courses, requested for approvals for desired courses, or took mandatory training.
- Cost-Effectiveness: myAthina proved to be a key factor in cost savings for Falabella India since they paid only for courses that employees completed, as opposed to upfront, expensive licensing fees that locked one down to only one course provider.
Successful Events Hosted By Falabella India on myAthina
Falabella Chile, a South American Retail Giant, is the parent company of Falabella India. The employees of Falabella Chile predominantly speak and communicate in Spanish, whereas in India, English is the common language of choice. To bridge this language gap between the employees, Falabella India conducted fun and interactive training courses with videos introducing the Spanish language, and a quiz built using myAthina’s course authoring tools. The campaign was a huge success and employee participation statistics showed that learners enjoyed the session and benefitted by gaining knowledge about the culture and work etiquette, which was key to working in a cross-cultural environment.
To upskill employees and prepare them for better roles, Falabella India is running a continuous live training session on Leadership and Communication using the myAthina feature – MyEvents. A trainer conducts the course live via Zoom integration and myAthina facilitates seat booking for these training sessions.
Testimonials from Falabella
“Falabella India – myAthina partnership has ensured a holistic learning experience for our learners, and given accurate insights so that our L&D team can assess and continuously improve our internal training goals. The myAthina team has been very supportive throughout the onboarding process and the platform customization options have accurately addressed our unique needs.”
Ashish Grover
Chief Information Officer
"We were looking for a platform where employees could find courses, workshops, a place that would allow us to focus on important things to the company, a space where our employees could find resources and at the same time once a training is completed request a refund for the same, and myAthina helps us to achieve it all.”
Carla Cid
Talent Partner
Human Resources
Falabella India